RETURN & EXCHANGES
Before you return a Rossbelle product, please take a moment to understand how our products are made.
All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.
In spite of these variables, at Rossbelle we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.
Send us your return request at
I. Return Policy
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:
Returns or Exchange, if any, need to be done within 7 days of receiving the goods.
Rossbelle will exchange the returned items free of cost or issue a refund for the cost of the goods to your account number used for account transfer and cash on delivery.
Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address
Please note all defective/non defective items must be sent to our office in Chennai, India
For returns, please ship to the following address:
5/2, Subbiah Naidu Street.
Chennai – 600007
II. Claiming Refunds
For Credit Card/Debit Card/Net banking or Paypal Transactions:
As the charge on your credit card / account would have already been done online at the time you made the purchase and authorised the payment, we will provide a refund for the original mode of payment.
If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where Rossbelle has erroneously sent you a wrong item / colour / size.
III. For COD (Cash on Delivery) Transactions:
Refunds can only happen via Gift Vouchers.
Cash Refunds are not allowed for COD orders since we cannot get deliver cash through couriers.
IV. Refunds will only be done in the following cases:
Genuine sizing issues, only for unused garments with tags. Please review our size guides carefully before making your purchase.
Genuine quality issues.
Packages lost in transit.
In case Rossbelle discovers any pricing issue in its online catalogue and the price charged to you is higher than the actual price.
In case Rossbelle discovers that a wrong item has been shipped to you.
In case the customer is not happy with the purchase and has returned the item/items to the addressmentioned above.
No refunds will be given in the following cases:
In the case of minor design and colour variations. With handloom products, there will always be some variation between products.
Incorrect or outdated delivery address.
Incorrect address format including any form of a PO Box address.
After 3 failed delivery attempts by the courier.
Package refused by recipient.
Products returned in a used or damaged condition.
Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.